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Browse Common Questions or use the search form

What is a Home Care Package?

What is the Commonwealth Home Support Programme?

What’s the difference between a Home Care Package and the Commonwealth Home Support Programme?

Can I use both my CHSP and HCP simultaneously?

How do I find out if I am eligible for a Home Care Package?

Will I have to contribute to my Home Care Package?

So What is the ‘Income Tested Fee’?

What about the ‘Daily Care Fee’?

So then, what’s the difference between the ‘Income Tested Fee’ and the ‘Daily Care Fee’?

Should I do an Income Assessment?

How do I apply for a Home Care Package?

What happens during an in-person assessment?

When will I receive my Home Care Package?

What is a Referral Code?

What is a Care Plan?

What is a Home Care Agreement?

What is a Budget?

How does the payment of a Home Care Package work?

What are Home Care Package Supplements?

What is Respite? And am I able to pay for it with my Home Care Package?

What services can you access with your Home Care Package?

What is a Provider? Is there a difference between an ‘Approved Provider’ and a ‘Service Provider’?

How do I know which Provider is right for me?

I have a new Home Care Package. How long do I have to sign up with an Approved Provider?

Once I choose a Provider, do I have to stay with them?

If I decide to switch Providers, how much notice am I required to give my previous Provider?

If I decide to leave my Home Care Package, what happens with the unspent funds including those held in contingency?

What about if I switch Providers? What happens to my funds then?

What if my needs change over time?

Can I take temporary leave from my Home Care Package?

What is Part-Management?

Who are Just Home Care Packages?

Where in Australia can I access your services?

Should I go with a Provider that’s local to me?

Which care and service providers can I use?

So how does Part-Management work?

How are your fees different to other Providers?

What’s included in the 17% flat fee?

What supports and services can I access with Just Home Care Packages?

How do I know how many funds I have available in my package?

Do I have real time access to my statements?

What’s the process for switching over to Just Home Care Packages?

Need more help?

Just give us a call on 1300 992 639 and one of our friendly Care Specialists will help you learn the ropes and get the most out of your Home Care Package.

1300 992 639 Call now to discuss

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